Application Support Manager

Description:

We are seeking an experienced Application Support Lead to join our Tax innovation team and drive support for critical business applications. This role requires a strong understanding of business functions, technology support, and troubleshooting expertise to resolve complex, strategic challenges.

Responsibilities:

• Provide end-to-end support for business-critical applications, troubleshooting issues to ensure continuity of service

• Lead application support team in prioritizing tasks, managing multiple deadlines, and balancing conflicting priorities effectively.

• Create and troubleshoot SQL queries, manage database interactions, and apply PowerShell scripting to enhance support capabilities.

• Leverage expertise in ServiceNow for ticket management, reporting, and analysis to ensure effective incident resolution and improved service delivery

Technical Skills:

o Proficiency in SQL and PowerShell for efficient query handling and automation.

o Hands-on experience with Microsoft Azure environments, including both PaaS and IaaS.

o Familiarity with container architecture, including Docker and Kubernetes.

o Solid understanding of identity management and security protocols such as OpenID, OAuth 2.0, SAML, and MFA.

• Service Management: Extensive ITIL ticket management experience, ideally with certifications in ITIL practices