Application Support Engineer

Description:

Responsibilities And Impact

• Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.
• Work collaboratively with development team as required for third line escalation.
• Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
• Drive and engage in disaster recovery processes for all products.
• Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements
• Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.