Description:
Primary Duties & Responsibilities
- Conduct work flow study and analyze of business practices: Document existing processes as they relate to information technology solutions.
- Perform application lifecycle activities, including: Code, monitor, maintain, test and debug software applications.
- Follow established change management processes.
- Facilitate code reviews.
- Develop test plan development.
- Make recommendations for hardware/software solutions.
- Provide support: Create, document, schedule and support operational activities.
- Coordinate with software vendors and external service providers.
- Troubleshoot software bugs and provide fixes.
- Provide off hours support, as needed.
- Leadership: Provide, cultivate and foster excellent customer service.
- Promote adherence to departmental standards.
- Act as a source of direction, training and guidance for less experienced staff.
- Perform other duties as assigned.
Preferred Qualifications
- Bachelor’s degree in a technical discipline.
- Five years of relevant technology experience.
- Prior experience in a higher education technology environment.
- Demonstrated aptitude to quickly and effectively adapt to technologies outside of current experience.
- Strong communication and collaboration skills, with the ability to work as part of a team and independently.
- Engaged in continuous improvement of internal processes and procedures.
- Ability to consult with clients and higher level technicians and analysts to resolve technical problems and ensure customer satisfaction.
- Ability to interact with customers to discuss alternative technical solutions.
- Ability to work with only minimal supervision.
- Ability to learn quickly and adapt to new circumstances.
- Ability to work extra hours and recognize the need to do so.
- Ability to adjust scheduled time.
- Ability to adjust to change and demands on time.
- Position Specific e. g. database, HR system, .NET, UNIX, current application development tools and languages, etc.
Required Qualifications
Bachelor’s degree in a technical discipline such as Computer Science, plus two years relevant technology experience or equivalent combination of education & experience.