Analyst

Description:

Core Responsibilities

• Enhance the implementation of the customer relationship management system that manages and tracks customer activity, steam sales leads, opportunities proposals/offers, and steam sales agreements for new and existing customers.
• Manage and develop the steam customer database from which the Steam Business Development Group (SBD) extracts the information and reports necessary to direct sales and develop value propositions for the section.
• Support the development of steam sales goals, forecasts, and plans in conjunction with the Section Manager.
• Support steam operations during steam/company system emergencies.
• Support the development of sales and marketing materials, proposals/offers and presentations for various business sectors including prospective steam customers, building owners/property managers and consulting engineers.
• Performs functions involved with bringing on new steam customers including opening and maintaining steam customer files, obtaining steam load letters from consulting engineers, calculating Pure Base Revenue (PBR) estimates, issuing Service Information Requests (SIRs), obtaining signed applications, deposits and rider payments from customers.
• Perform monthly reporting of SBD activity including monthly new project turn-on goals and Steam A/C & SC-5 discount billing.
• Monitor and report the status of new and existing steam customer projects through communication with the Steam Engineering and Construction Groups.
• Prepare materials for monthly or periodic meetings as requested by Upper Management.
• Prepare quarterly Steam condensate invoices.
• Arrange and assist with events and functions including the scheduling of meetings with customers, the arrangements of luncheons, dinners, and other affairs with internal/external customers, and the preparation of customer correspondence in coordination with the Steam Communications Manager and staff.
• Works to support the Steam Communications Manager in marketing as well as both internal and external customer communication campaigns.
• Perform account management functions and schedule and attend monthly stakeholder meetings.
• Develop steam customer proposals to qualified steam prospects that are located within our service footprint.
• Perform additional new tasks and responsibilities to support the departments goals and objectives.