Ambassador

Description:

GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:

The Ambassador is an integral part of the Visitor Experience team and is the primary point of contact for members and visitors. They create a positive environment for the general public and museum members by welcoming and engaging visitors in all frontline areas. Ambassadors are responsible for prioritizing the visitor experience in all actions to give our visitors a world-class encounter with the arts. The position responsibilities are as follows: greeting guests, managing lines and crowds at special exhibitions, facilitating kiosks and museum entry points, and providing information and wayfinding. Successful candidates have a strong sense of hospitality, enjoy working with the public, and have a sincere connection with art & humanity in all its forms. Candidates for the post must be self-starting, flexible, exhibit good judgement, and be able to resolve customer issues independently.

PRIMARY RESPONSIBILITIES & DUTIES:

• Facilitate and manage special exhibitions queues

• Scan tickets and membership cards at special exhibitions and gallery entrances

• Engage visitors on physical-distancing guidelines and proper wearing of face coverings

• Facilitate expedited entry to the museum for members, timed reservations, and pre-paid ticket holders

• Create a warm and welcoming presence for Museum visitors

• Manage indoor and outdoor crowd control and ticketing

• Provide direction, wayfinding, and information to visitors at all entry points

• Communicate Museum policies and offerings; recommend museum itineraries to visitors

• Maintain up-to-date knowledge of daily Museum open galleries and operational changes

• Other duties as assigned

EDUCATION & EXPERIENCE:

• 1-2 years of work experience

• Fluency in multiple languages preferred

• Experience with ticketing systems and databases required. Experience with Tessitura preferred

• Extended periods of standing required

• Follow health and safety protocols, including wearing appropriate PPE

• Lifting supplies and equipment up to 25 lbs. and occasionally up to 50 lbs.

• Ability to work evenings, weekends and holidays

• Ability to work outdoors in various weather conditions

• Must have a minimum of one year of related experience in a ticketing, admissions, or retail environment

• Must enjoy customer service work and possess the ability to be professional and courteous in stressful situations

• Excellent communication and interpersonal skills

• Strong organizational skills with the ability to prioritize

• Strong attention to detail

• Ability to follow direction and adjust to changing policies and procedures

• Ability to enforce Museum policies and procedures while maintaining superior customer service

• Must be able to work independently and exercise good judgment

• Must be a good “Team Player” and collaborate well with colleagues to accomplish departmental goals