Ambassador

Description:

PRIMARY RESPONSIBILITIES & DUTIES:

• Facilitate and manage special exhibitions queues

• Scan tickets and membership cards at special exhibitions and gallery entrances

• Engage visitors on physical-distancing guidelines and proper wearing of face coverings

• Facilitate expedited entry to the museum for members, timed reservations, and pre-paid ticket holders

• Create a warm and welcoming presence for Museum visitors

• Manage indoor and outdoor crowd control and ticketing

• Provide direction, wayfinding, and information to visitors at all entry points

• Communicate Museum policies and offerings; recommend museum itineraries to visitors

• Maintain up-to-date knowledge of daily Museum open galleries and operational changes

• Other duties as assigned

REQUIREMENTS & QUALIFICATIONS:

Fully vaccinated with an FDA or WHO authorized vaccine (or approved for an exemption as a reasonable accommodation due to a disability, sincerely held religious belief, or pregnancy, or because you are a victim of domestic violence, stalking, or sex offenses).

Basic Requirements:

• Extended periods of standing required

• Follow health and safety protocols, including wearing appropriate PPE

• Lifting supplies and equipment up to 25 lbs. and occasionally up to 50 lbs.

• Ability to work evenings, weekends and holidays

• Ability to work outdoors in various weather conditions

• Must have a minimum of one year of related experience in a ticketing, admissions, or retail environment

Experience and Skills:

• Must enjoy customer service work and possess the ability to be professional and courteous in stressful situations

• Excellent communication and interpersonal skills

• Strong organizational skills with the ability to prioritize

• Strong attention to detail

• Ability to follow direction and adjust to changing policies and procedures

• Ability to enforce Museum policies and procedures while maintaining superior customer service

• Must be able to work independently and exercise good judgment

• Must be a good “Team Player” and collaborate well with colleagues to accomplish departmental goals

Knowledge and Education:

• 1-2 years of work experience

• Fluency in multiple languages preferred

• Experience with ticketing systems and databases required. Experience with Tessitura preferred