Airline Affairs Manager

Description:

Experience working in a managerial/leadership position within the Airlines industry.

Sound working knowledge of PS and airlines’ operations.

Proven experience of working in cross-organizational, multi-cultural teams.

A driver of change and improvement

Proficient in verbal and written communications at all levels.

Strong planning & organization skills.

Must have excellent people skills.

Must have excellent customer service skills.

IT capabilities; MS Office.

Minimum education requirement of High school Diploma/GED.

Pass a pre-employment drug screening + background check.

Collection of SSN as part of the background check process will be required.

Must be authorized to work in the United States.

Responsibilities:-

Build and maintain relationships with airlines locally at LAX airport.

Coordinate with local Airline Managers to agree service standards.

Ensure close liaison and cooperation between PS Associates and airlines on all matters for effective daily operations.

Create and update airline SOPs and records, working with Training and Compliance to ensure that these are effectively trained and implemented.

Attend regular airport/airline forums i.e., LAX - TBITEC, AVSEC, CBP Stakeholder, etc.

Conduct regular meetings with customer airlines for service feedback and improvements.

Investigate complaints and resolve issues raised by airlines to provide closure and achieve service recovery.

Work with airlines and PS Training and Compliance to identify and implement airline training needs for PS Associates.

Ensure all departments are updated on new instructions and requirements for airlines.

Maintain a monthly inventory (stationery requirements) for each airline to avoid any last-minute shortages.