Administrative Assistant I

Description:

GENERAL PURPOSE

• Receives, screens, and directs incoming calls for PEO service teams.
• Provides in-office support as needed (e.g., receiving packages, letting in vendors, keeping the office, and meeting spaces tidy)
• Provides administrative support for PEO service teams.
• Works within various applications (Client Space, Prism, Sharepoint) to ensure administrative tasks for the PEO are done in a timely manner.

SPECIFIC RESPONSINITIES:

• Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
• Ensures availability for PEO clients to hand off incoming calls to the corresponding department associate.
• Assists with prioritizing daily work routine around key deliverables and daily agenda.
• Maintains knowledge of Paychex PEO policies and procedures.
• Performs general administrative duties for assigned service department and performs PEO client related tasks within internal systems.
• May include working with sensitive client and employee personal or financial data.
• Participates in additional projects and tasks as needed.
• Work with outside financial institutions to update critical data on customer accounts.
• Onsite presence may be needed depending on location.

Live the Paychex Values:

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

REQUIREMENTS:

• Consideration may be given to a candidate with a degree in lieu of experience

EDUCATION:

• Education Level Academic Concentration/Major Req/Preferred
• H.S. Diploma Required
• Associate's Degree Preferred

Work Experience:

• 2 years of experience in an administrative role Required