Provide front-desk coverage by managing a busy, multiline phone system, greeting guests as they enter the office, managing incoming/outgoing mail and shipments, and maintaining an organized, clean office environment
Provide administrative support to senior leaders, including email correspondence and generation and distribution of memos, letters, spreadsheets, forms, and faxes
Oversee Kipsu communication with guests including reviewing and filing past communications, send notes and areas for improvement to the Kipsu team as needed.
Monitor social media channels during work hours; reply to comments and engage with tenant and local accounts.
Maintain and update content for the center’s website, including retailer promotions, tenant events, job postings, and employee discounts.
Coordinate and edit the Retailer Holiday Handbook annually.
Plan, prepare, and set up Holiday Kick-Off merchant communication including Easter and Christmas
File SSA/contracts and manage Certificates of Insurance for contracted companies.
Create and maintain tenant files, ensuring all pertinent documents are received before tenant openings; enter opening and closing dates into Yardi; prepare one-time charge forms and credit refund requests for LR/AR as necessary; collect and verify Certificates of Insurance, send to Risk Management, and update monthly reports; mail out certified letters for terminations and defaults.
All other duties as assigned
What You Bring
High School diploma or equivalent.
Minimum of 3 years of administrative experience.
Intermediate knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Outstanding customer service skills.
Familiarity with property management software (e.g., Yardi) is a plus.
Excellent organizational and time management skills.
High level of accuracy and attention to detail.
Ability to work collaboratively within a team and independently.