Description:
- Supports customer and internal audits through research and timely responses to customers
- Customer first bill review – ACH set-up, W-9
- Customer invoice billing preference management (PO updates, contact updates)
- Create, receive and resolve Service Cloud Cases
- Set-up for online invoice access new clients
- Provide copies of invoices upon client requests
- Review and correct contacts from return mail and emails
- Monthly PDF distribution set-up
- Place invoices on In Dispute file and research with correct operational area on the disputed charges.
- Review Monthly Late Charge Pre-bill Report
- Billing report automation set up
- Billing charge reconciliation Initiate and participate on internal or client conference calls to resolve unpaid and past due invoices
- Ensure timely and accurate application of daily cash receipts, reconcile discrepancies, and maintain up-to-date records of accounts receivable transactions
- Responsible for servicing assigned customer accounts/portfolios
- Perform research to determine root cause of customer billing issues and correct, preventing delays in customer payments.
Skills
- Accounts Receivable
- Cash Application
- Billing
- Collections
Additional Skills & Qualifications
- SAP experience is required
- Cash application experience