Description:
This position is primarily responsible for collection efforts. This entails direct interaction with our customers' Accounts Payable departments, operational personnel, and Premier management to ensure payments are received in accordance with terms as defined in executed agreements/contracts. The successful candidate will take ownership in managing a portfolio of diversified customers within the accounts receivable department. An essential element of this role will include building effective customer relationships and collaborating with internal and external business partners to maintain accuracy. This individual must be able to work in a fast-paced environment where the ability to prioritize is key and teamwork is necessary. This individual must embrace change and be willing to work as a key agent continually improving the collections process. This candidate must possess excellent verbal and written communication skills and express themselves in a professional manner.
This position is responsible for:
- Contact customer operational and AP personnel to drive collection of invoices within terms as defined in executed agreement/contract by proactively contacting customers concerning collections of past due receivables and determine reasons for non-payment.
- Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, etc.
- Create/Monitor Accounts Receivable Aging reports for problem accounts.
- Update collection notes in the system and/or file.
- Monitor, assign and respond to internal and external customer inquiries through the AR/Finance email box. Pull invoice copies and distribute as requested.
- Process and submit customer statements on a monthly basis.
- Provide phone support by handling Incoming/Outgoing calls to and/or from customers on a variety of items.
- Monitor monthly A/R analysis reports with continuous and proactive focus on DSO, invoice aging, and non-payment trends by using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
- Back up for submitting/Uploading invoices to customer payment portals/websites as required
- Monitor vendor portals for invoice status
- Facilitate the coordination between Billing Financial Analysts, Shared Services Specialist, and customer personnel regarding applications of credits and unapplied cash receipts.
- Facilitate periodic meetings with internal management to drive collections.
Key Responsibilities
Responsibility #1– 60%
- Provide all backup required by clients for invoices
- Review and interpret contracts to ensure invoices are in accordance with defined terms
- Review credit requests and obtain needed approvals
- Research, explain and resolve inquiries
Responsibility #2 – 20%
- Disseminate (via mail or email) all invoices and maintain appropriate filing system to retrieve documentation
- Assist with external client invoicing requests/questions
Responsibility #3 – 15%
- Process Activity Requests and changes
- Receive changes in address or other related changes from customers and ensure data is entered
Responsibility #4 – 5%
- Prepare account reconciliations
- Reconcile from the AR system to the general ledger
- Research and resolve reconciliation issues
Required Qualifications
Work Experience:
Years of Applicable Experience - 2 or more years
Education:
High School Diploma or GED (Required)