Description:
We are looking for a dynamic, enthusiastic Account Supervisor to join the brand advertising team on the American Express business. We are looking for a proactive, energetic person who develops healthy, trustworthy team and client bonds. Someone who thrives in a lively, creative environment, embraces complex multi-faceted projects, prioritizes clear and thorough communications, is curious, and wears their passion for their team and their client on their sleeve.
- Assumes responsibility for most day-to-day client contact and cross-functional team operations.
- Proactively leads client communications, sets expectations, and manages quality of deliverables to deadline.
- Is well-versed and confident in running production-heavy projects with multiple stakeholders across client and partner agencies.
- Partners with clients and strategy teams to bring clarity to creative briefs.
- Oversees client budget management, the billing process and contributes to forecasting.
- Acts as gate-keeper in identifying red flags and recommending proactive solutions.
- Contributes to and/or may develop scopes of work, quarterly business reviews or Account Reviews.
- Assists team leads in all facets necessary.
Qualifications
- Motivates cross-functional teamwork towards elevating the bar and delivering business-based marketing with flawless execution and exceptional client satisfaction.
- Responsible for getting the best work/creative out of the team, championing it to the client, and delivering on time and on budget.
- Strong knowledge of production across channels.
- Demonstrates strong presentation skills.
- Persuasive storyteller who can work with/present to any client.
- Exhibits in-depth knowledge of the client’s business.
- Cultivates collaborative relationships with client and agency teams.
- Acts judiciously when making decisions for the client, the team & direct reports.
- Leads by example and establishes the tone & culture of the team.
- Anticipates & proactively addresses challenges/issues.
- Conduct themselves with character & integrity.
- Bachelor’s degree or equivalent experience
- 5+ years of Account Supervisor experience