Account Manager

Description:

Customer Business Development (70%)

Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels).
Identify customer potentials, i.e., opportunities for cross- and range-selling to existing customers and engage relevant stakeholders (e.g., Brenntag Specialties sales staff).
Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.
Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals.
Manage spot business/rush offers, get support from Commercial Assistant when necessary.
Liaise with relevant stakeholders to create in a timely manner the best solution for the customer and extract maximum value (e.g., Sales Management/Product Management for Pricing topics).
Act as major point of contact to customers in assigned territory in all commercial matters.
Conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand.
Leverage Brenntag Connect to generate and maximize sales.

New Customer Generation (10%)

Spot opportunities for launching sales projects in cooperation with other departments like Product Management.
Identify and prioritize prospective customers.
Get in contact with prospects and involve relevant stakeholders to nurture leads down the pipeline.
Liaise with Brenntag Specialties sales staff on customers with new Brenntag Essentials business opportunities.

Sales & General Admin (15%)

Set and maximize prices considering value-based pricing and customer segmentation within guidelines provided by Product Management.
Ensure appropriate data administration and documentation of all business cases in the local CRM system (e.g., post processing of visits, creation of customer projects).
Update and maintain customer opportunity pipelines and potentials in the CRM system
Complete sales and revenue-related reporting.
Drive commercial and functional excellence based on guidance/input from Commercial Excellence Function.
Provide regular forecasts of product demand from customers to Product Management to optimize projected demand requirements.

Know-How Management (5% to-be)

Maintain an up-to-date level of product knowledge, e.g., via training.
Keep up to date with changes and updates in the product portfolio and in the market.
Keep up to date on feedstock and upstream developments that impact product price movements.

Education and Experience:

Preferably Post-Secondary Education with a focus in Business, Science or equivalent.
Experience in the chemical distribution business, preferably in a sales capacity (3 to 5 years previous experience in sales role).