Account Manager

Description:

ICF is seeking an experienced Account Manager to influence multifamily property owners, property managers, and contractors to identify energy efficiency opportunities and facilitate participation in energy efficiency programs in Southern California. The Account Manager will provide sales, account management, and field support for customers considering upgrading and retrofitting electrical and natural gas equipment and systems. The position is home-based, but will require consistent travel to meet with contractors, vendors, and customers in a specific Southern California region. The position will be responsible for building and maintaining an account base that achieves same year savings and builds following year pipeline.

The Account Manager position will be responsible for helping customers and trade allies understand the programs and incentives available to maximize their efficiency options. This will include working with end-users, dealers, and contractors to explain the benefits of efficiency measures and assisting customers through the enrollment process to achieve savings goals and establish repeat business through high quality customer service.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance

• Investment of the community: Donation matching, volunteer opportunities

• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan

• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Have a complete understanding of the programs you are representing and study other programs our clients offer to be a valued representative to all stakeholders.

• Have and build upon your technical knowledge for the sectors you serve and especially on the measures that drive participation. Also understand the key business drivers of the sectors you serve and the stakeholders you interact with.

• Influence multifamily property owners, property managers, customers, and contractors (mechanical, electrical, plumbing, and general) by conducting calls and face-to-face meetings daily to identify energy efficiency opportunities and facilitate participation in energy efficiency programs.

• Provide sales, account management, and field support for customers considering upgrading and retrofitting electrical and natural gas equipment and systems.

• Responsible for building and maintaining an account base that achieves same year savings and builds following year pipelines.

• Contribute to the deployment of program marketing and outreach campaigns.

• Help customers, distributors, trade allies, and all stakeholders understand the programs and incentives available as well as the benefits of the energy efficiency measures.

• Assist customers through all stages of the rebate process to achieve savings goals and establish repeat business through high quality customer service.

• Ensure projects are up to date in program tracking system based on communications with customer and contractors regarding project status and expected completion dates.

• Maintain strong ongoing communications with program participants to assess their needs and to receive feedback on their experience with the program.

• Provide or refer stakeholders to technical, administrative, and marketing assistance when needed or applicable.

• Contribute to the evolution of program strategies and the design of program features and services.

• Perform presentations and orientations to prospective property owners, property managers, customers, and contractors at industry conferences and association events.

• Meet individual goals assigned to you and contribute to team goals. Team goals are aligned with customer expectations.

• Create and present weekly and monthly summary reports for the program manager, ICF leadership, and/or the client.

• Prepare status reports to accurately describe activities in the field and to monitor progress towards program goals on contractor/consultant participation and the completion of eligible projects.

• Coordinate with or follow up on program Quality Assurance and Quality Control activities such as field inspections and customer surveys, as appropriate.

What we need you to have (minimum qualifications):

• Bachelor’s Degree with 2+ years of experience in equipment or technology sales, engineering, and/or energy efficiency OR

• 6+ years of experience in equipment or technology sales, engineering, and/or energy efficiency

• Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check