Description:
In this role, you will specifically support our SportsEngine platform. As a strong team player, you will be responsible for providing unparalleled service to our existing customer base. Specifically, focusing on renewals, product/feature add-ons, increasing customer engagement and securing customer referrals.
Job Duties
- Ensure a smooth internal customer account transition from the Sales Rep (SR) and Customer Success Manager (CSM) while delivering on all commitments and timelines
- Assist customers with the setup and activation of their account. Build strong, consultative, strategic relationships with customers that result in business growth
- Confidently ask discovery questions to fully understand needs/wants of each account
- Encourage the increase of product usage and revenue growth from each account
- Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization
- Respond to all inbound sales and service inquiries/requests from current clients in timely manner
- Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers
- Foster a team atmosphere - support your teammates and share lessons learned
- Maintain accurate daily record of sales activity using Salesforce.com
- Meet and/or exceed department metrics and goals
- Assist Regional Manager with projects related to outreach, finance, data, and/or product related efforts
- Assist new team members with training and platform/process knowledge
- Own key projects and set the standard by leading by example
- Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team
- Other duties as assigned
Qualifications
Basic Qualifications
- Willingness to travel on a semi-regular basis to engage with partners & customers
- Strong written and telephone skills required
- 2+ years’ experience in sales, account management, and/or customer service
- Strong work ethic to effectively manage your time to drive growth within your territory
- Demonstrated multi-tasking abilities with consistent and timely follow-through