Account Manager

 

Description:

In this role, you will specifically support our SportsEngine platform. As a strong team player, you will be responsible for providing unparalleled service to our existing customer base. Specifically, focusing on renewals, product/feature add-ons, increasing customer engagement and securing customer referrals.

Job Duties
 

  • Ensure a smooth internal customer account transition from the Sales Rep (SR) and Customer Success Manager (CSM) while delivering on all commitments and timelines
  • Assist customers with the setup and activation of their account. Build strong, consultative, strategic relationships with customers that result in business growth
  • Confidently ask discovery questions to fully understand needs/wants of each account
  • Encourage the increase of product usage and revenue growth from each account
  • Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization
  • Respond to all inbound sales and service inquiries/requests from current clients in timely manner
  • Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers
  • Foster a team atmosphere - support your teammates and share lessons learned
  • Maintain accurate daily record of sales activity using Salesforce.com
  • Meet and/or exceed department metrics and goals
  • Assist Regional Manager with projects related to outreach, finance, data, and/or product related efforts
  • Assist new team members with training and platform/process knowledge
  • Own key projects and set the standard by leading by example
  • Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team
  • Other duties as assigned
     

Qualifications

Basic Qualifications
 

  • Willingness to travel on a semi-regular basis to engage with partners & customers
  • Strong written and telephone skills required
  • 2+ years’ experience in sales, account management, and/or customer service
  • Strong work ethic to effectively manage your time to drive growth within your territory
  • Demonstrated multi-tasking abilities with consistent and timely follow-through

Organization NBCUniversal
Industry Accounting / Finance / Audit Jobs
Occupational Category Account Manager
Job Location Minneapolis,USA
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-03-07 3:39 pm
Expires on 2024-12-21