Description:
Job Overview
The Account Manager, Business Sales creates relationships and drives business in our accounts by implementing solution-based sales strategies and uncovering new business opportunities. Develops new business within assigned base of accounts through a consultative approach and provides customers with strategic direction on mobility solutions, deployment planning and cost analysis.
Job Responsibilities:
- Manage existing set of assigned accounts with primary focus on base management efforts thru minimizing churn risk within each account deck. Perform upgrades/device management; provide reporting and billing support; respond to client issues via email/voicemail. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Track and drive device utilization by training and sharing off-the-shelf marketing materials on how to utilize products. Partner with Client Sales Executive / Account Executive to plan Quarterly Business Reviews (QBR) for existing clients; perform analyses and make recommendations to leadership.
- Create a business plan with Client Sales Executive / Account Executive on “land and expand” strategy to identify additional contacts and additional sales opportunities inside existing assigned accounts.
- Identify customer needs and utilize solution-based selling techniques to upsell current assigned accounts and drive incremental sales/revenue. Assist existing customer base with account activities: adds, changes, deletes.
- Partner with cross-functional teams and technical experts to determine in-building coverage, customize and write MCSA addendum and technical requirements and update TBC sites for clients.
- Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Regular focus on enhancing communication and presentation skill set. Stay abreast of ongoing market trends and general developments to close on assigned accounts.
- Fully utilize all sales force automation, funnel management and prospecting tools. Manage sales funnel and generate reporting on sales activities and forecasting. Ensure all internal departments have fulfilled responsibilities to acquire & retain our valued customers.
- Also responsible for other Duties/Projects as assigned by business management as needed.
Education:
- High School Diploma/GED (Required)
- Bachelor's Degree (Preferred)
Work Experience:
- 2-4 years Proven B2B experience selling to accounts as an Account Manager, Account Executive, etc.
- 2-4 years Wireless, telecom or technology experience
- Knowledge, Skills and Abilities:
- Sales Experience delivering client-focused solutions to customer needs (Required)
- Communication Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level (Required)
- Presentations (Required)
- Project Management Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail (Required)
- Sales Support Tools Solid experience with CRM software (e.g., Salesforce, and MS Office (particularly MS Excel, Powerpoint, Word) (Required)
Licenses and Certifications:
- At least 21 years of age
- Legally authorized to work in the United States