Account Management Specialist

Description:

What You'll Achieve

• You will become an expert on Epsilon's digital media products, launch processes and proprietary tools which will enable you to support successful campaign activation for clients and ensure flawless digital media execution. This will ultimately ensure clients meet their goals and objectives for their digital marketing efforts.
• You will build and foster strong positive relationships with various internal cross teams as well as assist in direct client communication where needed. You will also assist in determining ways to optimize current processes, help drive operational efficiency and ensure we are meeting internal launch quality KPIs.

Who You Are

• What You'll Bring With You
  • Campaign Launch Execution, Process & Project Management:
    • Demonstrate expertise in all Account Management tools and processes to support the team effectively.
    • Create and maintain project timelines, ensuring all deadlines are met.
    • Facilitate daily coordination across internal teams to ensure program deliverables are on track.
    • Assist with campaign launches, working collaboratively with cross-functional teams.
    • Conduct Quality Assurance checks on campaign launches to ensure accuracy and performance.
  • Campaign Delivery & Performance:
    • Monitor ongoing campaign activity to identify optimization opportunities or potential risks.
    • Track and evaluate program performance to proactively address any issues and ensure client satisfaction.
    • Manage and prepare performance/KPI reporting for internal and client use.
  • Client Promotions:
    • Oversee and maintain client promotions, ensuring alignment with the client marketing calendar.
    • Build and execute all client promotions promptly and with attention to detail.
    • Perform other duties as assigned to support client success.
• Why you might stand out from other talent:
  • Bachelor's Degree from a four-year college or university preferred.
  • 1-2 years of experience in account management, project management, or digital media industry (preferred).
  • Excellent client service acumen with strong presentation and writing skills.
  • Proficient in Excel, Word, and PowerPoint.
  • Self-starter who thrives in a dynamic, fast-paced work environment.
  • Ability to manage and prioritize multiple tasks and projects effectively.
  • Ability to learn quickly and think strategically to provide solutions.