Description:
As the Vice President of Health Plan Account Management, you will play a pivotal role in leading Calm’s efforts to build and maintain strong relationships with key stakeholders at Health Plan Partners. You will be responsible for developing and executing the overall Account Management strategy for Health Plan Partners, aligning with company objectives and market trends. This position requires a strategic thinker with a proven track record of success in Payor sales, exceptional leadership skills, and a deep understanding of the healthcare landscape.
Identify and pursue opportunities to expand business with existing Health Plan Partners, driving upsell and cross-sell initiatives.
- Set ambitious yet achievable goals and KPIs for the team, monitoring performance and driving accountability
- Serve as the primary point of contact for Health Plan clients, ensuring proactive communication, responsiveness, and exceptional service delivery
- Collaborate with sales and marketing teams to develop compelling value propositions and strategic initiatives to attract new Health Plan clients
- Own the financial performance of the Health Plan Account Management function, including revenue forecasting, budgeting, and expense management
- Drive revenue growth through contract negotiations, pricing strategies, and effective account management practices
- Capture actionable insights from customers and work with product to shape new feature development and communicate roadmap to customers
- Recruit, onboard, and develop top talent within the Health Plan Account Management team, fostering a culture of mentorship, growth, and career advancement
Who You Are
- Deep experience in the healthcare industry. Up to date on current industry trends, competitive landscape, and regulatory changes to inform business strategies and enhance market positioning
- Rich long-standing relationships with major Payors in the healthcare space
- Demonstrated leadership capabilities, with experience managing and developing high-performing customer success teams in a fast-paced, results-driven environment
- Excellent communication, negotiation, and interpersonal skills, with the ability to influence key stakeholders and build strategic partnerships
- Proficient in leveraging data analytics, Salesforce, and other sales enablement tools to inform decision-making and optimize sales performance