Description:
As a State Government Account Executive, your performance is evaluated on your ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work must be consistently completed in accordance with T-Mobile's core values.
Job Responsibilities:
- New Sales activities: Use contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations instruct. This is a new business development role, prospecting and hunting for new business.
- Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete Customer account maintenance resulting from account reviews. Provide account analysis to up-sell and renew offers. Supervise and resolve customer issues. Track individual account activity and results.
- Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information. Accuracy and efficiency in data entry required.
- Successfully completes continuous training to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile’s productivity and quality standards.
- Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.
- Disburses adjustments and credits as appropriate within established limits and criteria.
Education:
- High School Diploma/GED (Required)
- Bachelor's Degree (Preferred)
Work Experience:
- 4-7 years Selling to State Government accounts strongly preferred, at minimum must have previous Government Sales experience. (Preferred)
- 4-7 years Business Sales Experience (Required)
- 4-7 years Wireless, telecom or technical sales experience (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States