Description:
Success in this role will be defined by the delivery of high-quality creative output, building strategic client relationships, identifying opportunities to enhance existing business offerings, and working closely with the creative teams.
Responsibilities:
Client Management
- Establish trusted relationships with aligned clients from selected accounts.
- Manage assignments independently on a day-to-day basis.
- Maintain regular client contact and become an integral part of client team ensuring that the client is updated and briefed on all relevant account activity.
- Lead client status meetings and deliver monthly financial invoicing reports.
- Manage client expectations and timelines.
- Has working knowledge of pre-launch promotional materials creation.
- Uphold agency-quality standards in servicing clients.
- Understand the essential dynamics, strategies, and drivers of clients' business.
- Write thorough and actionable creative briefs as well as Client Contact Reports.
- Proactively escalate issues to the Senior Account Supervisor or client and provide practical solutions.
- Review all major milestones for client deliverables prior to client review and share in accountability.
Project Management
- Understand key agency resources and bring them together to produce exceptional results.
- Ensure client satisfaction is achieved on all project deliverables.
- Set priorities while handling multiple projects.
- Manage client expectations and timelines on assigned projects.
- Is always thinking ahead.
- Confident enough to ask for help or advice.
- Partner with internal teams to ensure successful execution of projects and budget management.
- Ensure budgets and project estimates are accurate and appropriately represent required project hours.
- Monitor team hours on jobs and proactively escalate as appropriate if projects are heading off course or there is a change in scope.
- Lead internal meetings (e.g., status meetings, job start-ups).
- Ensure the highest standards of quality control of client materials by evaluating creative work for consistency and accuracy and monitoring brand compliance.
- Keep senior management briefed on account activities.
- Accountable for all SOW and estimate development on assigned projects.
Leadership
- Inspire and motivate teams to over-deliver against expectations, resulting in high agency team engagement and overall client satisfaction.
- Lead internal teams to ensure project timelines are met, quality of work is high, and communication is fluid with all parties and that members understand their roles.
- Project a professional, positive attitude toward peers, supervisors, team members, and clients.
- Establish credibility and maintain leadership image both internally and externally; convey confidence without overpromising.
- Act with a passion for creative excellence, consistently demonstrating strategically and creatively minded thinking.
- Be informative, be the central point of information and know where to get the information if you do not have it.
- Know when and how to escalate issues.