Description:
Success in this role will be defined by the delivery of high-quality creative output, building strategic client relationships, identifying opportunities to enhance existing business offerings, and working closely with the creative teams.
Responsibilities:
Client Management
- Establish strong and trusted relationships with aligned clients from selected accounts.
- Manage assignments independently on a day-to-day basis.
- Maintain regular client contact and become an integral part of the client team ensuring that the client is updated and briefed on all relevant account activity.
- Lead client status meetings and deliver monthly financial invoicing reports.
- Manage client expectations and timelines.
- Uphold agency-quality standards in servicing clients.
- Understand the essential dynamics, strategies, and drivers of clients' business.
- Write thorough and actionable Client Contact Reports.
- Proactively escalate issues to the Senior Account Supervisor or client and provides practical solutions.
Project Management
- Understand key agency resources and bring them together to produce exceptional results.
- Ensure client satisfaction is achieved on all project deliverables.
- Set priorities while handling multiple projects.
- Is always thinking ahead.
- Confident enough to ask for help or advice.
- Partner with internal teams to ensure the successful execution of projects and budget management.
- Ensure budgets and project estimates are accurate and appropriately represent required project hours.
- Monitor team hours on jobs and proactively escalate as appropriate if projects are heading off course or there is a change in scope.
- Lead internal meetings (e.g., status meetings, job start-ups).
- Ensure the highest standards of quality control of client materials by evaluating creative work for consistency and accuracy and monitoring brand compliance.
- Keep senior management briefed on account activities.
- Accountable for all SOW and estimate development.
Leadership
- Inspire and motivate teams to over-deliver against expectations, resulting in high agency team engagement and overall client satisfaction.
- Lead internal teams to ensure project timelines are met, quality of work is high, and communication is fluid with all parties.
- Project a professional, positive attitude toward peers, supervisors, team members, and clients.
- Establish credibility and maintain leadership image both internally and externally; conveys confidence without overpromising.
- Act with a passion for creative excellence, consistently demonstrating strategically and creatively minded thinking.
- Be informative, be the central point of information and know where to get the information if you do not have it.
- Know when and how to escalate issues.
New Business Development
- Partner with Account Director and Senior Account Supervisor to grow and bring greater value to the oncology business.
- Support organic growth of existing client project work and promote appropriate agency capabilities.
- Maintain and improve client relationships and retention of current account relationships.
- May assist the Account Director or may independently develop and present capabilities, marketing, and tactical plans.
Qualifications:
- Experience level: Experienced
- BA/BS - scientific/medical focus strongly preferred.
- 5+ years of account management experience in a pharmaceutical advertising agency.
- 3+ pharma or healthcare agency experience required; oncology experience required.
- Co-promote experience is a plus.
- Demonstrates excellent grasp of account management/client services best practices.
- Able to see the world through two lenses: creativity and accountability.
- In-depth knowledge of pharma and marketing communications strategies, medical communications, regulatory environment, and healthcare provider organizations.
- Proven track record of developing and executing digital and omnichannel programs and medical communications.
- Demonstrates excellent interpersonal, client relationship, organizational, administrative, and time-management skills.
- Able to work in an ever-changing, dynamic environment.
- Writes, speaks, and communicates effectively.
- Ability and aptitude to speak with scientists and researchers and clearly articulate creative solutions in terms of clients' business goals.
- Applies strategic thinking to all business challenges and opportunities.
- Demonstrated aptitude for learning new technology and using digital reporting for reviewing project status with clients and the internal team.
- Passionate problem solver - anticipates challenges and how solutions will affect future projects, people, or processes.
- Demonstrates expertise in relevant applications and tools.
- Lifelong learner, willing to learn new things and take on new challenges.