Account Executive

Description:

Job Responsibilities:

• New Sales activities: Utilizes contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations dictate.
• Account Management and Maintenance Activities: Establishes and cultivates customer relationships to drive sales and increase customer base. Complete Customer account maintenance resulting from account reviews. Provides account analysis to determine up-sell and renewal offers. Supervise and resolve customer issues. Tracks individual account activity and results.
• Completes extensive data entry, system navigation, and utilization required, including independent analysis and sophisticated decision making related to information. Accuracy and efficiency in data entry required.
• Participates in continuous training opportunities to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver outstanding service to meet T-Mobile’s efficiency and quality standards.
• Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.
• Demonstrates positive and coordinated behavior with customers and coworkers. Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
• Disburses adjustments and credits as appropriate within established limits and criteria.
• Supports team initiatives and creates an inclusive environment.

Education:

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)