Description:
As an Account Director, you will work within the Client Services team supporting The Group Director of Client Service. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service.
Key Responsibilities:
- Oversee campaign execution in its entirety for specific campaigns.
- Manage a team of client service individuals who support you on campaign execution.
- Take ownership accounts in post sale to help drive consistent upsales and repeat business for the sales team.
- Support on pitches for key clients you previously serviced on other projects to pull indicative creators and provide feedback and knowledge, where applicable
- Managing & working collaboratively to support new business opportunities
- Achieving and exceeding monthly KPI targets
- Be an expert at budget management, forecast and track project costs and update clients on spendings.
- Ability to lead on creating Post Campaign Reports & presenting to the client
- An exceptional performer and highly organized & effective leader focused on continuously improving client service and delivery for high impact results
Requirements:
- 5+ years working in an agency or brand within client services, influencer marketing, advertising, social, media and/or creative.
- 3+ years management experience
- Experience in account management, creator management, measurement, paid media and working within a revenue organization
- Experience in delivering PCAs
- Experience with designing decks is a +
- Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms
- Experience in revenue recognition systems and processes
- Experience and knowledge of CRM tools such as Hubspot and Salesforce
- You are commercially aware, organized, confident and communicate exceptionally well