Description:
InStride is currently seeking a highly motivated and energetic client Success Manager to join our Academic Partnerships team. With guidance from the VP, Academic Network, but with significant autonomy, this individual will be responsible for maintaining academic partner account management strategy, overseeing partner touchpoints with InStride, delivering on annual targets and retention objectives, and qualifying expansion opportunities for academic partner institutions.
Responsibilities
- Be a trusted consultant to academic partners in the InStride Academic Network, working closely with internal and external partners to drive enrollments, insights, and value
- Serve as a main point of contact on the Academic Partner Success Team regarding comprehensive program data integrity, hygiene and maintenance
- In partnership with the Implementations team, manage new university implementations and troubleshoot problems
- Organize and participate in weekly, monthly, and quarterly meetings with increasingly more senior attendees and more strategic content
- Track and report performance metrics and recommend strategies for improving strength of relationship
- Prepare critical implementation documentation to enable corporate partner launches
- Promptly inform the university partner on ongoing changes to corporate partner program configurations
- Plan and present key partnership data to key partners within InStride and on the university partner team
- In partnership with Product team, support highly detailed, time-sensitive processes for academic partner program integrations/data exchange within InStride platform
- Maintain a cadence of regular syncs & reviews with portfolio of academic partners and Learner Success, Marketing, Engineering, and Product teams at InStride
- Execute and collaborate in a fast-paced, highly iterative environment
Ideal Profile
- 4+ years of ed tech customer success, enrollment management, sales or consulting experience
- Growth mentality and interest in identifying new efficiencies and processes
- Ability to facilitate and enable people to collaborate with each other through organized and accurate information sharing; and promote collaboration with partners e.g., universities, corporate clients and the team
- Experience in the higher education operations landscape (financial aid, enrollment, student success, etc.) a positive, but not required
- Demonstrate outstanding interpersonal, verbal and written communication skills
- High attention to detail, and an efficient organizer who also has the ability to think and plan strategically
- A self-motivated problem solver with a strong work ethic and high energy level
- Willing to travel as needed (up to 30%)
- Excited by the challenge of building a world-class business that delivers not only high revenue growth and compelling return on investment, but also has a meaningful impact on society
- Comfort with ambiguity and a “no job too small” startup mentality
- Bachelor’s degree required